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Measurement of Impact

The impact is assessed through a combination of qualitative and quantitative indicators, illustrating the positive shifts in public perception and the widespread acceptance of mediation services.

Key metrics:

  • Number of disputes resolved amicably: Count of disputes successfully resolved through mediation, resulting in a mutually agreeable outcome for both parties.

  • Number of trained peacemakers: Count of individuals who completed peacemaker training programs.

  • Beneficiary satisfaction: Percentage of participants reporting satisfaction with the fairness, effectiveness, and timeliness of the mediation process. 

  • Monetary savings per dispute resolved through mediation compared to litigation.

  • Time saved through mediation, representing increased productivity and reduced stress for beneficiaries.

1 Million+

disputes are peacefully resolved through mediation by the peace-maker community

Qualitative Impact:

  • Mediation has led to a cultural shift in how conflicts are perceived and addressed within communities.

  • The resolution of disputes through mediation tackles root causes, reducing recurring conflicts.

  • Mediation fosters a more harmonious and supportive community, impacting overall well-being.


In the image: ESS partnered with local village leaders and government officials to conduct a legal clinic outreach in Kamachumu, Muleba District, Kagera Region, drawing over 1000 attendees.

In the videos below: Rachel explains that she had a dispute with her employee, who was a motorbike driver. She used the bike to earn income from a public transportation business that she started with a government loan. The driver refused to remit the money and took the bike as his own. The police failed to resolve the issue for months due to a communication barrier between Rachel, the police, and the defendant. However, when Rachel visited the offices of FUWAVITA, where she is a member, and the ESS Creative and Legal Foundation for mediation in a friendly environment, the case was resolved within a day. She was able to get back her motorbike for her business.


peace-makers actively involved in educating people about mediation and offering other legal support.

Qualitative Impact:

  • Peace-makers establish a community-led approach, shifting from adversarial to collaborative methods.

  • Training and involvement of peace-makers facilitate the transfer of conflict resolution skills, creating a self-sustaining ecosystem.


The peace-makers with a passion for helping their communities are empowered with legal training and resources. They now offer invaluable legal information to people in rural areas with limited or no access to nearby services. 


With 70%

​​reduction in legal costs compared to litigation.

Qualitative Impact:

  • Mediation fosters a more accessible, efficient, and resilient legal and economic environment.

  • Dramatic cost reduction increases access to legal recourse, paving the way for a more equitable legal system.

  • Mediation program facilitates smoother legal processes, decrease backlogs, and ease the strain on the traditional legal system.

From the video above"A heartfelt thank you from a primary school teacher at Mzambauni Primary School, Dar es Salaam, to ESS Creative and Legal Foundation for providing a much-needed legal clinic and education.


The teacher highlights the many legal challenges faced by educators and expresses gratitude for the affordable legal services offered through ESS's legal assurance scheme. Unlike other providers charging exorbitant fees of around 2 million or 3 million Tanzanian shillings, ESS makes legal assistance accessible. Inspired by the support, the teacher and her family have now joined the ESS legal assurance scheme."

1 month

is all it takes for mediation to resolve disputes, compared to a minimum of 12 months for court litigation.

Qualitative Impact:

  • Faster resolution times increase public trust in the legal system.

  • Reduced case backlogs, increased efficiency, and a more streamlined legal process benefit the legal system as a whole.

  • Faster resolution times have direct economic implications, saving individuals and businesses money and contributing to overall community stability and productivity.


In the video & and image: Swift resolution of a financial dispute involving a Village Community Banks (VICOBA) loan. After over two years of non-payment, tensions escalated among group members.


In just one day, we facilitated a peaceful resolution, fostering agreement and unity.


The conflicting parties willingly signed the settlement deed, turning adversaries into collaborators.

The impact assessment underscores the transformative power of mediation in fostering harmony, understanding, and a future built on peaceful resolutions. Our programs achieve statistical success and establish a lasting testament to the effectiveness of community-led conflict resolution initiatives. Together, we are making a tangible difference in promoting justice, inclusivity, and community well-being.

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